FEATURED GUIDE: How to modernize your contact center
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Struggling to Stay Responsive and Competitive?

Our Advanced Contact Center Solutions Provide all the Agility and Efficiency Needed.

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Enhance Customer Service with Powerful Contact Center Features

Revolutionize the way you manage customer interactions with iKunnect’s innovative solutions, designed to deliver efficiency, flexibility, and exceptional customer experiences.

Predictive, Preview, Progressive, and Manual Dialing Options
Enhance Team Performance with Call Recording, Monitoring, and Whisper Coaching
Improve Customer Experience with Efficient Interactive Voice Response (IVR)
Ensure Quick Connections with Intelligent Call Queuing and Routing
Deliver Tailored Experiences with Seamless CRM Integration
Make Informed Decisions with Real-Time Reporting and Analytics
Intuitively streamlined communications

How iKunnect Works

Inbound Contact Center

Enhance customer support with seamless call handling and integrated CRM solutions.

Outbound Contact Center

Enhance your outreach with our reliable and efficient predictive dialer system, seamlessly integrated with inbound contact management and CRM solutions.

Agent Productivity

Maximize agent efficiency by equipping them with the right tools and workflows to handle calls seamlessly and deliver better outcomes.

Managing Performance

Monitor and manage performance with comprehensive analytics and reporting tools.

Pricing Plans

Plans to help every business dominate customer service for today's world

TrialStartupGrowthScale
Select a plan based on your exact needs
$-
$500
$1500
$5000
License Types
Agent Seats Licenses
1
5
15
50
Admin Licenses
1
2
3
Supervisor Licenses
2
5
Endpoint Licenses
1
+$216/per
+$194.4/per
50 EP Included
Features
Basic Call Handling
Basic
Advanced Call Routing
IVR
Local Presence Dialing
Predictive Dialer
+$1620/y
+$1296/y
Advanced Omnichannel
+$1080/channel/y
Email/SMS/Chat
All Channels
Ticketing Integration
add-on
Basic Integration
Advanced Integration
Voice-to-Case
Case Mangement
Basic
Basic
Call Disposition Notes
Business Hours Config
Voicemail Management
iKunnect Intelligence
+$540/y
Number Management
Advanced AI Automation
Client Branding

iKunnect compared to other contact center solutions

Compare our comprehensive features to other leading contact center tools

vs
Competition
A human-centric solution developed by Invictus and proven in our contact center outsourcing programs. iKunnect prioritizes people management, ensuring seamless integration of technology with the human touch.
Expertise
Software only without contact center management expertise.
Simple setup process gets you up and running in less than a day with flexible customization options.
Set-up
Complex setup and lacks customization for smaller businesses.
Human-Focused Design: Built with the understanding of the needs of real agents and managers.
Ease of use
Steep learning curve for new users.
24/7/365 human support.
Support
Occasional issues with customer support responsiveness.
Affordable pricing making it accessible for SMEs and remote agents.
Pricing
Can be expensive for smaller businesses.

Powering Exceptional Customer Journeys.

Logo iKunnect empowers your organization to increase productivity, reduce operational costs, and improve customer satisfaction, making it the ideal choice for businesses seeking a reliable and efficient call center solution. Experience the difference with iKUNNECT and transform your customer interactions today.

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  • Third party Integration
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