Support Beyond Contact Management - We Deliver Transformation
Blended AI & Human Support - AI speeds up resolutions, and experienced agents handle complex interactions.
Predictive Call Routing - Every customer connects with the right agent, instantly.
Scaleble & Adaptive - Grow without worrying about staffing or technology constraints.
Always-On Monitoring & Optimization - Data-driven insights improve efficiency and outcomes in real time.
Omnichanel Experience - Seamlessly integrate voice, email, chat, and social for a unified customer journey.
Real-Time Analytics - Gain actionable insights to optimize agent performance and enhance customer satisfaction.
Trusted by the best:
Why Invictus + iKunnect?
Most businesses struggle with high agent turnover, disjointed software, and reactive customer service.
4% Attrition
A stable, trained workforce ensures long-term customer satistaction.
- Highly experienced agents: Out team retention means customers interact with knowledgeable professionals.
- Reduced training costs: Lower attrition reduces the need for constant new-hire training.
- Consistent service quality: Customers receive better, more personalized support from tenured agents.
- Stronger customer relationships: Familiarity and experience improve brand loyalty.
AI-Powered Call Management
Smart routing, automated follow-ups, and real time insights to boost efficiency.
- Predictive Call Routing: AI instantly connects customers with the right agent for faster resolutions.
- Automated Follow-Ups: Never miss a customer callback or case update with reminders.
- Advanced UVR & Self-Service: Reduce agent load by empowering customers to self-serve for simple issues.
- Real-Time Sentiment Analysis: AI detects customer frustration or satisfaction and adjusts routing dynamically.
Omnichannel, Seamless Experience
Calls, emails, chat, and social - all in one platform
- Unified Agent Dashboard: Agents handle multiple channels from a single interface, ensuring efficiency.
- AI-Powered Chatbots: Automate initial inquiries and escalate complex issues to human agents.
- Integrated CRM & Ticketing: Maintain customer history across interactions for seamless resolutions.
- 24/7 Multilingual Support: Native English and bilingual agents make our contact centers a powerhouse providing round-the-clock coverage to global customers.
24/7 Nearshore Support in Your Time Zone
English-first, Multilingual agents based in Belize for seamless U.S. alignment with global reach.
- Close Proximity to the U.S.: Just a short flight away, ensuring easy collaboration and time zone alignment.
- U.S. Cultural Affinity: Agents are fluent in English with a deep understanding of American business communication and customer expectations.
- Real-Time Support Across Regions: Operating in U.S. time zones while also covering Latin America, Europe, and global markets with multilingual teams.
- Multilingual Expertise: Spanish, French, Portuguse, and other native-speaking agents provide accurate, natural communication.
- Adaptive Language Solution: AI-assisted translation tools and native-speaking agents provide accurate, natural communication.
- Cost-Effective Without Sacraficing Quality: Nearshore pricing with onshore-level service, ensuring high- quality interactions across all supported languages.
Transform customer service
Connect. Engage. Delight.
response rate
Powering Exceptional Customer Journeys.
iKunnect empowers your organization to increase productivity, reduce operational costs, and improve customer satisfaction, making it the ideal choice for businesses seeking a reliable and efficient call center solution. Experience the difference with iKUNNECT and transform your customer interactions today. SERVICES
- 24/7/365 Customer Service
- Third party Integration
GET IN TOUCH
- info@ikunnect.com
- 469.946.9242
- Southlake, TX
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